SilverFit Alois

Customer Environment SilverFit Alois

As a SilverFit customer, you will find information about the system, the latest updates, training courses, events and frequently asked questions on this page.

Recent Updates

Activities

New SilverFit Alois Activities

Kasteel de Haar route copy
SilverFit Alois

New Cycling Route SilverFit Alois

We will take you to Castle de Haar. Let us show you around this beautiful castle and experience how the van Zuylen family used to live here.
Did your cot also used to stand next to a four-poster bed? Or were you more likely to belong to the staff?
You will find the new route film under ‘Tour Activities’.

silverfit_alois_activiteit_spoorwegmuseum
SilverFit Alois

Railroad Museum

Travel with us to the Railway Museum in Utrecht (The Netherlands). This route passes through both the outdoor and indoor areas of this museum, passing classic rail cars and old locomotives.

silverfit_alois_activiteit_tafelendoortijd
SilverFit Alois

Dining through time

Almost everyone has memories of preparing or eating (festive) meals. View the photos together with a client or in a group, reminisce and start great conversations.

silverfit_alois_activiteit_joel
SilverFit Alois

Move with Joël Kruisselbrink

We have added 4 new films featuring movement educator Joël Kruisselbrink (known for his creative TikTok videos) and musician Rob Sprikhuizen. These exercises enthuse the client and offer support to the supervisor during a movement activity with a group.

Tutorials

System Instructions

SilverFit Alois

SilverFit Alois Activities

Downloads

Available Downloads

Planned

Events and Trainings

Introduction to the SilverFit systems

Answers to your questions

FAQ

Is your question not in this list? Check the SilverFit manual for even more solutions to technical problems. Do you have another support question? Please contact our support department.

The bike sensor cannot be found. How do I fix this?

If a sensor is connected, the option 'Move by cycling' appears with the tour activities. If this option does not
appear, try the following:

  • Check if the sensor is properly connected. The sensor cable needs to be connected to the USB-port (at
    the right bottom of the computer casing, behind the screen).
  • Remove the cable and plug it in again. It can take several seconds before the sensor is recognized by the
    computer.
The camera cannot be found. How do I fix this?

If the Alois shows this message: 'the game cannot be played'. Restart the game. Contact SilverFit if the message continues to appear.

The computer won’t turn on. How do I fix this?

If you press the on/off button, a white led will light behind the button. You will also be able to hear a soft rustling noise from the internal fan. If these things do not happen, check the following:

  • Is the plug properly attached to the power outlet?
  • Is the power strip on?
  • Has the power cable of the computer been connected correctly?
The sound isn’t working. How do I fix this?

Check the sound volume of the monitor by turning the dial on the speaker. Turning clockwise turns the volume up; turning anti-clockwise turns the volume down. If the volume is high and you still don't hear anything, contact SilverFit.

The screen does not show anything. How do I fix this?

Perhaps the screen is in standby mode. Press the on/off button of the computer. If no led lights on the screen, check the following:

  • Is the plug properly connected to the power outlet?
  • Is the power strip on?
  • Has the power cable of the computer been connected correctly?
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